Privacy Policy
Mekhala Watch · Last updated: 10 April 2025
Mekhala Watch is committed to handling personal information with care and discretion. This policy describes what data we collect, how we use it, and what rights you have. It applies to all interactions with this website and with our workshop services. If you have questions, please contact us at [email protected].
1. Data We Collect
When you submit our contact form or correspond with us directly, we may collect the following personal data:
- Full name
- Email address
- Telephone number (if provided)
- Details about your watch shared in written correspondence
We also collect anonymised data through analytics cookies when you browse this website, including pages visited and approximate location by region. No individually identifying data is collected through cookies without your consent.
2. Legal Basis for Processing
We process personal data on the following bases, consistent with Thailand's Personal Data Protection Act B.E. 2562 (PDPA):
- Consent — for analytics cookies and optional marketing correspondence
- Legitimate interest — for responding to enquiries and managing service appointments
- Contract performance — for completing paid services and issuing written assessments
3. How We Use Your Data
Personal information you provide is used only for the following purposes:
- Responding to enquiries about our services
- Arranging and confirming appointments
- Delivering written assessments and service documentation
- Contacting you during active service work if unexpected findings arise
- Sending information you have specifically requested
We do not use your data for unsolicited marketing. We do not share your data with third parties for commercial purposes.
4. Data Retention
Contact enquiries and correspondence are retained for up to 24 months from the date of last contact. Service records — including written assessments and restoration documents — are retained for up to 7 years for professional and legal purposes. You may request deletion at any time (see section 7).
5. Data Protection Measures
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. These include:
- Secure, encrypted email communications
- Password-protected document storage
- Access limited to workshop personnel only
- No transmission of personal data via unencrypted channels
In the event of a data breach that presents risk to your rights, we will notify affected individuals promptly and report to the relevant authority as required under the PDPA.
6. Cookies
This website uses cookies. Essential cookies are required for the site to function. Analytics and preference cookies are only activated with your consent. You can manage cookie preferences at any time on our Cookie Policy page.
7. Your Rights
Under the Thailand PDPA, you have the following rights regarding your personal data:
- Access — request a copy of the personal data we hold about you
- Rectification — request correction of inaccurate data
- Erasure — request deletion of your data, subject to legal retention obligations
- Portability — receive your data in a structured, machine-readable format
- Objection — object to processing based on legitimate interest
- Withdrawal of consent — withdraw previously given consent at any time
- Complaint — lodge a complaint with the Personal Data Protection Committee of Thailand
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
8. Third-Party Links
This website may contain links to external pages (for example, map services). We are not responsible for the privacy practices of third-party websites and recommend reviewing their policies separately.
9. Children's Privacy
Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted data through this site, please contact us so we can remove it promptly.
10. Changes to This Policy
We may update this privacy policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of this website following an update constitutes acceptance of the revised policy.
11. Contact
Data controller: Mekhala Watch
67 Soi Thonglor 13, Khlong Tan Nuea, Watthana, Bangkok 10110, Thailand
Email: [email protected]